Last Updated: August 19, 2026
Thank you for shopping with us. We want your shopping experience to be simple, transparent, and hassle-free. Please review the following Shipping & Return Policy before placing your order.
1. Shipping Policy
Order Processing
Once you place an order, our team will process it as quickly as possible.
- Orders are generally processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, holidays, or promotional periods, processing may take a little longer.
- You will receive an order confirmation after placing your order and shipping confirmation once your order has been dispatched.
Shipping Times
Estimated delivery times may vary depending on your location, shipping method, product availability, and the shipping carrier.
Estimated delivery:
- Domestic Orders: 3–7 business days
- International Orders: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping costs are calculated at checkout based on your delivery location, order size, and selected shipping method.
If we offer free shipping on eligible orders, the applicable free-shipping terms will be displayed on our website or during checkout.
Order Tracking
Once your order has been shipped, you may receive a tracking number by email or SMS, where available.
Tracking information may take some time to become active after your order has been dispatched.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other applicable charges may be imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
2. Address Changes
Please make sure that your shipping address is correct before completing your purchase.
If you need to change your shipping address, contact us as soon as possible after placing your order.
We will do our best to update the address before the order is shipped. However, once an order has been dispatched, we may not be able to change the delivery address.
Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.
3. Lost, Delayed, or Damaged Orders
If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.
For damaged packages, we may ask you to provide photographs or other information to help us investigate the issue with the shipping carrier.
Once an order has been marked as delivered by the shipping carrier, we may require additional information before determining whether a replacement or refund is available.
4. Return Policy
We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging, tags, accessories, and documentation where applicable.
- Proof of purchase or order details may be required.
- The return request must be submitted within the applicable return period.
Certain products may not be eligible for return due to their nature or applicable laws.
5. Non-Returnable Items
The following items may not be eligible for return:
- Personalized or customized products
- Perishable goods
- Items that have been used, damaged, or altered after delivery
- Products without their original packaging where the packaging is required for resale
- Gift cards or digital products, where applicable
- Clearance or final-sale items, where clearly stated
- Products that cannot be returned for hygiene or safety reasons
Additional product-specific exclusions may apply and will be clearly communicated on the relevant product page where applicable.
6. How to Request a Return
To request a return, please contact our customer support team with:
- Your order number
- The product you wish to return
- Reason for the return
- Photos or videos, if the product is damaged, defective, or incorrect
Please do not send an item back without receiving return instructions from our support team.
Once your return request is reviewed and approved, we will provide you with the necessary return instructions.
7. Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, the return shipping cost may be the customer's responsibility.
If the product is defective, damaged during shipping, or you received the wrong item, please contact us before returning it. Where applicable, we may cover the return shipping cost or provide another appropriate solution.
8. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.
Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance covered by applicable law.
9. Exchanges
If you need to exchange an item, please contact our customer support team.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.
10. Incorrect or Defective Items
If you receive an incorrect, defective, or damaged product, please contact us as soon as possible after delivery.
We may request photographs, videos, packaging details, or other information to verify the issue.
Depending on the circumstances, we may provide:
- A replacement
- A refund
- A partial refund
- A return and replacement
The available solution will depend on the specific circumstances and applicable consumer protection laws.
11. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible.
Orders can generally only be cancelled before they have been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the return process.
12. Policy Changes
We reserve the right to update or modify this Shipping & Return Policy at any time.
Any changes will be posted on this page with an updated "Last Updated" date.
13. Contact Us
If you have any questions regarding shipping, returns, refunds, or exchanges, please contact our customer support team.
Email: support@arglobalstore.com
Business Address: Maharashtra, India — we ship internationally to all of Saudi Arabia
We are always happy to help.